REPLACEMENT WATER FILTERS

Register your product warranty now to enjoy an extended warranty* period as well as easy product support. Once registered, you will also benefit from the latest updates regarding new products and promotions, exclusive competitions and events, recipes, vedeo's and much more.

Please note:In order to submit your warranty request the form below will require you to submit the product model number that you have purchased, the date you have purchased and where you purchased the product. The form will also only be accepted if the date of the purchase is purchased within one year. Once the form is submitted successfully your request will be reviewed. You will be notified once the submission has been reviewed and accepted. If the request is not approved you will be notified as to the reason why it could not be completed.

Delivery Policy

• Deliveries are only done between 09h00 and 17h00 from Monday to Friday (excluding public holidays).
• Deliveries ordered over a weekend, will only be processed on the next working day.
• We will only fulfil orders with a physical location within the borders of the Republic of South Africa.
• Accrued delivery charges will apply for any incorrect delivery addresses, which will result in a redelivery of the order to that customer.
• Failure to accept your delivery/collection within the designated timeframe will result in accrued redelivery charges. You will have 5 working days to contact us and pay for your redelivery or your order will be taken as cancelled and the refund process will start.

Delivered to you

Russellhobbs.co.za’s delivery policy is straightforward and simple! All orders incur a delivery charge, delivery costs will vary and are charged according to the weight, dimensions and area we are delivering to. When concluding your online transaction, a delivery fee will be automatically calculated and included in your total. Our deliveries are handled by our professional courier partners.

If your order has not been delivered within the 3 delivery attempts provided to you by our couriers, your parcel will be returned to russellhobbs.co.za. Please note that if you miss your delivery within the attempts set out above, you will be charged for the redelivery of your order. If the payment for redelivery is not received within 10days, your order will be treated as cancelled. Please note the delivery fee on unwanted or cancelled orders is non-refundable.