Shipping Policy

1. Order Processing

• Business days: Monday–Friday (Excludes South African public holidays)
• Processing time: 1–2 business days after payment confirmation
• Pre-order items: Ship when fully in stock; processing begins once all items are available

2. Domestic Shipping (South Africa)

Exact shipping cost is calculated at checkout based on weight, dimensions and destination.

3. International Shipping

• Regions served: Select countries (please check availability at checkout)
• Delivery time: 7–21 business days (varies by country and customs clearance)
• Cost: Calculated at checkout (includes customs duties and VAT where applicable)
• Import duties & taxes: May be payable by the recipient; please check your country’s regulations

4. Tracking Your Order

Once your order ships, you’ll receive an email with a tracking number and carrier link. Use that link to monitor your parcel’s progress.

5. Shipping Restrictions

We only ship to physical street addresses or parcel lockers-no PO boxes for couriers. Some high-value or oversized items may require signature on delivery.

6. Delays & Issues

• Carrier delays: Occasionally due to weather, load-shedding or high volume.
• Lost or damaged in transit: Contact us within 7 days of the expected delivery date; we’ll lodge a claim on your behalf.
• Address problems: If delivery fails due to an incorrect address, you’ll be responsible for any re-delivery fees.

7. Returns & Exchanges

For information on returns or exchanges, please refer to our Returns Policy.

8. Contact Us

If you have any shipping questions, email us at info.rh@holb.co.za or call 010 020 8823. We’re here to help!