RUSSELL HOBBS DELIVERY POLICY

Delivery and Shipping

PLEASE NOTE

  • Deliveries are only done between 09h00 and 17h00 from Monday to Friday (excluding public holidays).
  • Deliveries ordered over a weekend, will only be processed on the next working day.
  • We will only fulfil orders with a physical location within the borders of the Republic of South Africa.
  • Accrued delivery charges will apply for any incorrect delivery addresses, which will result in a redelivery of the order to that customer.
  • Failure to accept your delivery/collection within the designated timeframe will result in accrued redelivery charges. You will have 5 working days to contact us and pay for your redelivery or your order will be taken as cancelled and the refund process will start.

Delivered to you

Russellhobbs.co.za’s delivery policy is straightforward and simple! All orders incur a delivery charge, delivery costs will vary and are charged according to the weight, dimensions and area we are delivering to. When concluding your online transaction, a delivery fee will be automatically calculated and included in your total. Our deliveries are handled by our professional courier partners.

If your order has not been delivered within the 3 delivery attempts provided to you by our couriers, your parcel will be returned to russellhobbs.co.za. Please note that if you miss your delivery within the attempts set out above, you will be charged for the redelivery of your order. If the payment for redelivery is not received within 10days, your order will be treated as cancelled. Please note the delivery fee on unwanted or cancelled orders is non-refundable.

Refer to our Returns, Refunds And Replacement Policy

On average you can expect the below delivery fees:

Average Weight and Dimensions

Cape Town

JHB/ Local

Durban

Remote/Outlying

0-5kgs

38 (h) x 16.2 (w) x 67 (l)

R 95

R 60

R 85

R 180

5-10kgs

22.2 (h) x 19.5 (w) x 20 (l)

R 95

R 65

R 85

R 180

10-15kgs

40 (h) x 33 (w) x 66 (l)

R 100

R 85

R 95

R 285

15-20kgs

88 (h) x 32.5 (w) x 37 (l)

R 125

R 95

R 110

R 385

20-25kgs

36.1 (h) x 47 (w) x 55.3 (l)

R 135

R 105

R 115

R 130

PLEASE NOTE: this is only an average delivery cost estimation and your delivery fee may differ depending on your purchase. Your specified delivery fee will appear on checkout.

Collection points

If you would prefer to collect your order from one of our many pick-up points this will be made available to you at a fee that is charged according to the weight and dimensions of your order. When concluding your online transaction, a collection fee will be automatically calculated and included in your total.

On average you can expect the below collection fees: 

Average Weight

Collection Fee

0-5kgs

R 75

5-10kgs

R 95

10-15kgs

R 140

15-20kgs

R 180

20-25kgs

R 220

PLEASE NOTE: this is only an average collection cost estimation and your collection fee may differ depending on your purchase. Your specified collection fee will appear on checkout.

When a Parcel is available for collection, you will receive notification via email and/or SMS, depending on the contact details provided when requesting the delivery. The notification will contain a unique PARGO Code that will be requested at collection.

You will be advised periodically that your parcel is ready for pickup. If it has not been collected within 8 calendar days of the first delivery notification, your parcel may be returned to russellhobbs.co.za. Please note that if you miss your collection within the timeframe set out above, you will be charged for the redelivery of your order to your established collection point. If the payment for redelivery is not received within 10days, your order will be treated as cancelled. Please note the delivery fee on unwanted or cancelled orders is non-refundable.

Refer to our Returns, Refunds And Replacement Policy

For the security of your Parcel, you will be required to produce a unique PARGO Code received at notification and a recognised identification document such as an Identity Document or Drivers Licence, matching the intended recipient on the parcel, when collecting your parcel from the Participating Outlet. PARGO may record a copy of the identification document for audit purposes. If the customer cannot produce such identification documents on demand, PARGO reserves the right (in its sole and absolute discretion) to either refuse to release any collection and such refusal would be deemed to be a failure to collect on their behalf, or to release the parcel against production of the PARGO Code only, which shall release PARGO from all liability in respect of the parcel.

Where someone is collecting the Parcel on the customer’s behalf, PARGO requires this person to produce a copy of a recognised identification document such as an Identity Document or Drivers Licence, matching the intended recipient on the Parcel. If the person collecting on the End User’s behalf cannot produce the aforementioned copy on demand, PARGO reserves the right (in its sole and absolute discretion) to either refuse to release any collection and such refusal would be deemed to be a failure to collect on their behalf, or to release the parcel against production of the PARGO Code only, which release shall release PARGO from all liability in respect of the Parcel.

Delivery lead times

Orders will only be dispatched by us once full payment has been received and reflects in russellhobbs.co.za’s bank account.

You will receive a notification from us once your goods have been dispatched – keep a look out for the notification. It will contain your waybill reference number to help you track your order.

Tracking your order

Your order can be tracked by contacting our Customer Service team, please get in touch with us, either by emailing [email protected] or contacting us on +27 (0)87 250 2315 and we’ll do our best to assist you.

If your parcel goes missing, or the contents are damaged, we will replace the items at no cost to you. Please refer to our T&C’s for more information. Please note that we will need to wait 15 working days before being able to replace or refund lost items that do not come up on our tracking website.