To register as a user, please click sign up at the top of the website and
create an account. We will need your full name and surname, your email
address and a password.
How do I sign up to your newsletter?
If you want to hear about great deals, special offers and new products
before anyone else, make sure you are signed up to receive our email
newsletters. Signing up is easy, enter your email address in the sign-up bar
in the footer of the website and click sign-up.
How do I checkout?
3.1 Click proceed to checkout after you have reviewed the items in your
3.2 Choose your delivery method
3.2.1 Courier your parcel to your door
3.2.2 Collect from your nearest Pargo pickup point
3.3 Choose your payment method
3.3.1 Select payment via smart eft
3.3.2 Select payment via credit/debit card
3.4 Review your order and address details and complete payment
What is your Delivery Policy?
Deliveries are only done between 09h00 and 17h00 from Monday to Friday
(excluding public holidays).
Deliveries ordered over a weekend, will only be processed on the next
We will only fulfil orders with a physical location within the borders of
the Republic of South Africa.
Accrued delivery charges will apply for any incorrect delivery addresses,
which will result in a redelivery of the order to that customer.
Failure to accept your delivery/collection within the designated timeframe
will result in accrued redelivery charges.
On average you can expect the below delivery fees:
Average Weight and Dimensions
38 (h) x 16.2 (w) x 67 (l)
22.2 (h) x 19.5 (w) x 20 (l)
40 (h) x 33 (w) x 66 (l)
88 (h) x 32.5 (w) x 37 (l)
36.1 (h) x 47 (w) x 55.3 (l)
PLEASE NOTE: this is only an average delivery cost estimation and your
delivery fee may differ depending on your purchase
If you would prefer to collect your order from one of our many pick-up points
this will be made available to you at a fee that is charged according to the
weight and dimensions of your order. When concluding your online transaction,
a collection fee will be automatically calculated and included in your total.
On average you can expect the below collection fees:
PLEASE NOTE: this is only an average collection cost estimation and your
collection fee may differ depending on your purchase
Your order can be tracked by contacting our Customer Service team, please
get in touch with us, either by emailing [email protected] or contacting us on +27872502315 and
we’ll do our best to assist you.
What is your Returns Policy?
Order refusal on delivery:
The customer will need to accept the delivery/collection of the parcel
and log a return form online for unwanted/damaged products
Cooling off period:
We do offer a 1-year warranty with a further period of 1(one) year
("extended warranty period*"), on condition that the customer registers
the product on the website, within 12 months from the date of purchase
of the product. The website address for registration is as follows:
You can return an unwanted product to us at no charge, provided:
it is undamaged and unused;
it is still in its original undamaged packaging
it is not missing any accessories or parts;
you log a return on the website within 10 days of
delivery to you or collection by you of the unwanted product. After 10
days, you can only return a product if it is defective.
What if I do not have the original packaging?
If the reason for your return is because the unit is faulty, then you
are responsible for packing the product safely and securely for return
to ensure against damage in transit, please include your order reference
number so that we can easily identify your return.
Payments can be made via credit/debit card or Smart EFT using the PayU
Can I pay via EFT?
Yes, we offer Smart EFT as a payment option through PayU’s payment gateway
to all customer’s who bank with one of the four South Africa’s four major
banks: Nedbank, Standard Bank, First National Bank and ABSA.
How does it work?
Select Smart EFT as your payment option during checkout – then select
Log in using your internet banking credentials
Select an account to pay from and enter a reference for your records
The automated process will navigate and populate the relevant fields on
your behalf in the background
Your bank will send you an OTP (one-time password) or mobile
authentication to your mobile phone to verify the payment
Enter your OTP or accept the authentication message
Payment is complete
Is it safe?
Yes, security is paramount to PayU. PayU is PCI DSS compliant, SSL and 3D
Secure enabled. PCI DSS is ‘Payment Card Industry Data Security Standards’
– which help ensure the safe handling of sensitive information.
PayU acts as a proxy between the customer and the bank to facilitate a
faster, safer and easier payment process for both the customer and
PayU merely facilitates the transaction between you and
russellhobbs.co.za. PayU does not store any online banking login details.
What happens if a product is out of stock?
If an item becomes out of stock online, it will reflect as such online or it
will reflect as available from store.
Extended Warranty Policy:
Thank you for purchasing a Russell Hobbs product. Register your product
warranty now to enjoy an extended warranty* period as well as easy product
Once registered, you will also benefit from the latest updates regarding
new products and promotions, exclusive competitions and events, recipes,
video's and much more.
Please read below for more information regarding our warranty terms and
Home of Living Brands (Pty) Limited ("Home of Living Brands") warrants
to the original purchaser of this product ("the customer") that this
product will be free of defects in quality and workmanship which under
normal personal, family or household use and purpose may manifest within
a period of 1 (one) year from the date of purchase ("warranty period").
Home of Living Brands shall extend the warranty period for a further
period of 1(one) year ("extended warranty period"), on condition that
the purchaser registers the product on the website, within 12 months
from the date of purchase of the product. The website address for
registration is as follows:
Where the customer has purchased a product and it breaks, is defective
or does not work properly for the intended purpose, the customer must
notify the supplier from whom the customer bought the product ("the
supplier") thereof within the warranty period or if applicable, the
extended warranty period. Any claim in terms of this warranty must be
supported by a proof of purchase. If proof of purchase is not available,
then repair, and/or service charges may be payable by the customer to
The faulty product must be taken to the supplier's service centre to
exercise the warranty.
The supplier will refund, repair or exchange the product in terms of
this warranty subject to legislative requirements. This warranty shall
be valid only where (a) the customer is not the cause of the product
breaking, and (b) the product has been used for the intended purpose
stipulated in the product manual. The warranty does not include and will
not be construed to cover products damaged as a result of disaster,
misuse, tamper, abuse or any unauthorised modification or repair of the
This warranty will extend only to the product provided at the date of
the purchase and not to any expendables attached or installed by the
customer. In this regard any accessories supplied with the product by
the supplier, may be excluded in this warranty or extended warranty (see
Exclusions to Warranty and Extended Warranty document).
If the customer requests that the supplier repairs the product and the
product breaks or fails to work properly within 3 (three) months of the
repair and not as a result of misuse, tampering or modification by or on
behalf of the customer, then the supplier may replace the product or pay
a refund to the customer, subject to the supplier's discretion.
The customer may be responsible for certain costs where products
returned are not in the original packaging, or if the packaging is
damaged. This will be deducted from any refund paid to the customer.
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